FREQUENTLY
ASKED QUESTIONS
Where
can I track my order?
What
shipping services can I choose from and how long does the shipping take?
Can
I order from an international location?
I
am shipping my order outside of the U.S. Will I be charged additional
duties and taxes?
What
is your Return Policy?
How
do I make a return or exchange?
How
can I place an order over the phone?
What
forms of payment do you accept online?
I
placed an order online but I haven't received a confirmation of the
order.
My
card was declined online but I see a charge in my credit card statement.
Why?
How
can I unsubscribe from receiving BraStraps.com emails?
How
can I properly size myself for a bra?
Where
can I track my order?
To check the status of your online order, just click on the Order Status
link at the top of every page, or click on the following link http://www.brastraps.com/checkorder.htm.
Tracking information may not be available for the first 24 to 48 hours
after you receive your shipping confirmation email if your order has
shipped with the Postal Service. If 48 hours have passed and you're
still unable to track your order, please email us at help@brastraps.com
What
shipping services can I choose from and how long does the shipping take?
Please
click the following link for shipping information: http://www.brastraps.com/helporderstatus.htm
Can
I order from an international location?
International shipping services from the Postal
Service and UPS are offered. Costs vary depending on the destination.
For further information on the services offered please click in the
following link: http://www.brastraps.com/helporderstatus.htm
I
am shipping my order outside of the U.S. Will I be charged additional
duties and taxes?
Shipping
to Canada: Your order may be subject to import duties and taxes, which
are levied once your package reaches your country. Duties are determined
as a percentage of the price quoted in our site and differ for each
item purchased. Goods and Services Tax (GST) Provincial Sales Tax (PST),
and Harmonized Sales Tax (HST) are a percentage of the subtotal of the
value of the merchandise purchased and the duties on that merchandise
as required by Canadian law. The GST, PST, and/or HST rate is determined
by the province to which the merchandise is shipped. All duties and
taxes collected are forwarded to the proper Canadian authorities.
Shipping Outside the U.S. & Canada: Your order may be subject to
import duties and taxes, which are levied once your package reaches
your country. BraStraps.com does not collect duties and taxes and cannot
predict what your particular charges may be. If you do incur these additional
charges, they must be rendered in order for your package to clear customs.
For more information regarding your country's custom policies, please
contact your local ustoms office.
What
is your Return Policy?
Bra Straps.com will not accept any returns or exchanges that do not
apply to the conditions explained below. No exceptions. Incomplete requests
will not be processed. Exchanges will be provided for equal or lesser
value items.
Please insure your package through your shipping carrier and keep your
receipt. Bra Straps.com will not be responsible for lost, damaged or
stolen packages in transit. Please allow up to 14 days to process returns.
- Bra Strap Exchange Policy: You may exchange damaged
merchandise only, 14 days from the purchase date. No returns will be
accepted.
Please fill out the exchange/return form included with your shipment
and send it along with the damaged merchandise. For your convenience,
you may use the included Return Label on the reverse side of the packing
slip.
Send bra strap (s) along with your Name, Last name, Order number, Reason
for the exchange and Item (s) you wish to receive instead to:
Bra Straps.com - Exchanges
11701 E 53rd Avenue, Unit A
Denver, CO 80239
-
Evolution by Margarita Bra / All Other Apparel Exchange Policy:
You may return or exchange merchandise within 30 days of the purchase
date. In either case, merchandise should come in it's original condition
and packaging, unworn and with all included accessories and tags attached.
No exceptions. Incomplete returns or exchanges will not be processed.
Please fill out the exchange/return form included with your shipment
and send it along with the damaged merchandise. For your convenience,
you may use the included Return Label on the reverse side of the packing
slip.
Send bra (s) along with your Name, Last name, Order number, Reason for
the return or exchange and Item (s) s you wish to receive instead to:
Bra Straps.com - Exchanges
11701 E 53rd Avenue, Unit A
Denver, CO 80239
How
do I make a return or exchange?
A Return and Exchange Form is included with every package. We will ship
exchanged merchandise or issue a refund or credit as soon as your return
has been received and processed. Please note that exchanged merchandise
of equal or lesser value will be shipped with no additional shipping
and handling charges. Please send your package via prepaid, insured,
traceable method.
Please
make sure to read our Return Policy:
Bra
Straps.com will not accept any returns or exchanges that do not apply
to the conditions explained below. No exceptions. Incomplete requests
will not be processed. Exchanges will be provided for equal or lesser
value items.
Please insure your package through your shipping carrier and keep your
receipt. Bra Straps.com will not be responsible for lost, damaged or
stolen packages in transit. Please allow up to 14 days to process returns.
- Bra Strap Exchange Policy: You may exchange
damaged merchandise only, 14 days from the purchase date. No
returns will be accepted.
Please fill out the exchange/return form included with your shipment
and send it along with the damaged merchandise. For your convenience,
you may use the included Return Label on the reverse side of the packing
slip.
Send bra strap (s) along with your Name, Last name, Order number, Reason
for the exchange and Item (s) you wish to receive instead to:
Bra Straps.com - Exchanges
11701 E 53rd Avenue, Unit A
Denver, CO 80239
-
Evolution by Margarita Bra / All Other Apparel Exchange Policy:
You may return or exchange merchandise within 30 days of the purchase
date. In either case, merchandise should come in it's original condition
and packaging, unworn and with all included accessories and tags attached.
No exceptions. Incomplete returns or exchanges will not be processed.
Please fill out the exchange/return form included with your shipment
and send it along with the damaged merchandise. For your convenience,
you may use the included Return Label on the reverse side of the packing
slip.
Send bra (s) along with your Name, Last name, Order number, Reason for
the return or exchange and Item (s) s you wish to receive instead to:
Bra Straps.com - Exchanges
11701 E 53rd Avenue, Unit A
Denver, CO 80239
How
can I place an order over the phone?
We
apologize for the inconvenience, but we don't take phone orders at this
time. You may order by fax/mailby downloading the order form at http://www.brastraps.com/shop.htm
What
forms of payment do you accept online?
We accept the following credit cards at BraStraps.com:
American Express
Discover Card
JCB
MasterCard
VISA
I
placed an order online but I haven't received a confirmation of the
order.
Everytime you place an order at BraStraps.com you will receive a confirmation
of your order sent to the email provided in the checkout process. If
you don't receive a confirmation of your order immediately, your order
was not succesfully placed.
My
card was declined online but I see a charge in my credit card statement.
Why?
When making a purchase either online or in any
retail store there are two steps: Authorization and Capture. The Authorization
is the process to validate the buyers credit card and the Capture is
the process to extract the funds. The information entered in the check
out process is sent to your credit card issuing bank and he card is
authorized even if no funds are taken out - just like in a car rental
process.
Since the purchases you were trying to make were declined, no funds
will be taken from your account. What you see in your credit card or
bank statement is only an authorization, but it will disappear within
1-10 days depending on your bank or institution.
How
can I unsubscribe from receiving BraStraps.com emails?
Please
click the link below to be removed from our email list. http://www.brastraps.com/unsubscribe.htm.
We appreciate your patience as it may take a short period of time before
your email address will be removed from our file.
Please note that you will still be asked to provide your email address
when ordering online so that we may contact you with information about
your order.
How
can I properly size myself for a bra?
If you are unsure of your bra size, please click the following link
for measuring instructions: http://www.brastraps.com/brafit.htm
