FREQUENTLY ASKED QUESTIONS (FAQs)

1. WHAT SHIPPING OPTIONS ARE AVAILABLE?

We offer reliable shipping for all orders within the USA. For detailed information on rates and services, please refer to our Shipping Information page. Please note that we currently do not support deliveries to US military bases.

2. HOW LONG WILL IT TAKE TO RECEIVE MY PACKAGE?

Typically, delivery within the USA takes 3-7 business days after the order has been processed. During peak holiday seasons, please allow for slight delays due to high carrier volume.

3. DO YOU OFFER INTERNATIONAL SHIPPING?

Yes, we are proud to offer our products to customers both within the United States and internationally.

4. WHAT PAYMENT METHODS DO YOU ACCEPT?

We accept payments via PayPal and Stripe. When you choose your preferred method at checkout, you will be redirected to a secure page to complete your transaction safely—either by logging into your PayPal account or by entering your credit/debit card details directly through Stripe.

5. IS MY PERSONAL INFORMATION SECURE?

Absolutely. We prioritize your privacy and use SSL encryption to protect your data. We do not sell, rent, or share your personal information with third parties for their marketing purposes. For more details, see our Privacy Policy.

6. CAN I MODIFY OR AMEND MY ORDER?

Because our products are custom-made to order, we cannot modify an order once it is confirmed. Please double-check your size, design selection, and shipping address before finalizing your purchase.

7. CAN I CANCEL MY ORDER?

Yes, you can request a cancellation within 6 hours of placing your order. After this window, the order enters production and can no longer be canceled. Please send cancellation requests to [email protected].

8. WHAT IS YOUR RETURN AND REFUND POLICY?

We offer a 30-day return policy from the date of delivery for items that are defective, damaged, or incorrect. Items must be in their original, unworn condition. For full details, please visit our Returns & Refunds Policy page.

9. WHO PAYS FOR RETURN SHIPPING?

Customers are responsible for return shipping costs. However, if the return is due to our error (wrong item or defective product), we will cover the costs or provide a full refund.

10. MY TRACKING SAYS “DELIVERED” BUT I DON’T HAVE MY PACKAGE. WHAT SHOULD I DO?

First, check around your property or with neighbors. If you still cannot find it, please contact the shipping carrier listed in your tracking email. If the issue remains unresolved, contact us at [email protected] and we will assist you.